Frequently Asked Questions


How do I obtain a User ID?

1.
Click the 'Request User ID' link at the top of the page, and fill out the form.
2. Contact Kysor Customer Service at CustomerService@kysorhvac.com or 800.499.6849.
3. Follow this link to find you local Kysor Sales Representative.



How do I place an order?

Currently, only customers that have an account with Kysor/Bergstrom can place orders on the website. Please contact your Kysor Sales Representative or Customer Service for further assistance.


Why can't I see pricing?

Only users that are logged into the site can view pricing information. If you are a current Kysor customer, you can request a User ID by clicking on 'Request User ID' at the top of the page. If you are not a current Kysor customer,
please contact your Kysor Sales Representative or Customer Service for further assistance.


How do I find a specific item for my application?

There are several ways to find the exact item you are looking for. If you know the OEM or Manufacturer part number, you can enter it in the Search box at the top of the page. If you do not have an item number, you can also search by Manufacturer and Make by clicking on Applications Search at the top of the page. Lastly, you can also search the catalog by clicking the Product Catalog option on the left-hand menu.


How do I find a Kysor Distributor near me?

US Distributors can be found here.
International Distributors can be found here.


How do I become a Kysor Distributor?

If you are interested in becoming a Kysor Distributor, contact your nearest Kysor Sales Representative for more information.