Frequently Asked Questions


I already have a User ID....What do I do now?
If you have already been issued a User ID by Kysor, simply click the Login link at the top of the page. You may still browse the site without logging in, but you will not be able to view pricing, place orders, view order history, or program information.


I already have a User ID, but can't remember my password.
If you cannot remember your password, you can reset it by clicking on the Login link at the top of the page, and then clicking the "Forgot Password" link. After filling out and submitting the form, a new password will automatically be emailed to you. If you cannot remember your User ID or need further assistance, please contact Customer Service via email at
CustomerService@kysorhvac.com or via phone at 800.499.6849.


How do I obtain a User ID?


1.
Click the 'Request User ID' link at the top of the page, and fill out the form.
2. Contact Kysor Customer Service at CustomerService@kysorhvac.com or 800.499.6849.
3. Follow this link to find you local Kysor Sales Representative.



How do I place an order?

Currently, only customers that have an account with Kysor/Bergstrom can place orders on the website. Please contact your Kysor Sales Representative or Customer Service for further assistance.


Why can't I see pricing?

Only users that are logged into the site can view pricing information. If you are a current Kysor customer, you can request a User ID by clicking on 'Request User ID' at the top of the page. If you are not a current Kysor customer,
please contact your Kysor Sales Representative or Customer Service for further assistance.


How do I find a specific item for my application?

There are several ways to find the exact item you are looking for. If you know the OEM or Manufacturer part number, you can enter it in the Search box at the top of the page. If you do not have an item number, you can also search by Manufacturer and Make by clicking on Applications Search at the top of the page. Lastly, you can also search the catalog by clicking the Product Catalog option on the left-hand menu.


How do I find a Kysor Distributor near me?

US Distributors can be found here.
International Distributors can be found here.


How do I become a Kysor Distributor?

If you are interested in becoming a Kysor Distributor, contact your nearest Kysor Sales Representative for more information.